- Samsung is number one on the list of manufacturers with high failure rates, according to a new report.
- Xiaomi and Motorola were number two and three, respectively.
- Xiaomi’s Redmi 4 was number one on the list of phone models with high failure rates.
A new report, covering mobile device repairs, has revealed the top phone models by failure rate. The Mobile Device Repair and Security Report for Q4 2017 found that the Xiaomi Redmi 4 was the worst-performing Android phone.
Xiaomi’s Redmi Y1 was also in the top ten list for device repairs, coming in at number eight. Samsung had more devices in the top ten though, such as the Galaxy S7, Galaxy S8 Plus, and Galaxy S7 Active. Other phone models in the top ten include the Nokia 6, Moto G5S Plus, and Lenovo K8 Note.
Samsung also topped the list of worst-performing phone brands in general (a 34 percent failure rate), although the report noted a sharp decrease compared to previous reports. Xiaomi was a distant second (13 percent), followed by Motorola (nine percent), and LG (seven percent).
Samsung and Xiaomi are two of the most popular phone brands around, so you’d expect their models to appear in the top ten. However, one rather interesting takeaway is that Huawei only came in at number eight for worst-performing brands. None of the company’s devices made the list of worst phone models, either.
Device repairs by platform
Moving to iOS device repairs, the report found the iPhone 6 to be the worst-performing phone model, followed by the iPhone 6s and 6s Plus respectively.
As for the reasons behind failure rates overall, the report found performance to be the number one issue on Android, followed by the camera and microphone. Meanwhile, iOS users reported Bluetooth and Wi-Fi connectivity as their main problem, according to the report.
Performance didn’t make the top five for iOS users but there could be a number of reasons for this. The vast majority of Android phones are budget devices, lacking the sheer grunt to deliver excellent performance.
Meanwhile, Apple only sells flagship phones with high-end internals. Unlike Android brands, Apple is also in firm control of the operating system, allowing the Cupertino company to optimize both the hardware and software departments.
Have you had any issues with a particular phone manufacturer? Let us know in the comments section below!
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